All Customer Purchase Orders (PO) are subject to Company’s General Terms & Conditions (GTC). All sales are final. Company reserves the right to refuse any order at any time at its sole discretion. Upon receipt of the PO Company will confirm the order with an Order Acknowledgement (OA), which may include special terms and conditions. If a conflict arises between the PO and the terms as stated by Company (in the GTC or in the special OA terms), Customer agrees that the Company terms and conditions shall prevail. If there is a conflict between the terms and conditions in the OA and the GT&C, the terms in the OA shall prevail.
To be accepted the Customer PO must include:
- Product ID/ Sales/ SKU number for the product g. If the Customer buys with the intent to re-sell
- Quantity Legal Company Name or name under which registered
- Latest accepted delivery (if applicable)
- Customer Name Tax ID
- Billing Address
- Shipping Address
Company does not keep inventories of any items. Company may consider to keep inventory on Customer’s behalf as part of a particular PO. Company reserves the right to change its pricing or terms and conditions at any time, without prior notice, and at its sole discretion. Customer may not use the Company name, logo, intellectual property or Confidential Information without explicit written authorization by the Company.
Pay Terms
- 50% upon order, 50% upon delivery (COD or pre-pay). Refusal to take delivery of ordered product within 5 (five) working days of availability will result in the loss of the Customers initial 50% deposit payment to compensate for cost incurred. If Customer requests a late delivery, Company may, at its sole discretion, work with Customer to do so and may charge for the incremental cost. Company operates without “middle men”. Therefore prices may be more competitive than the usually brokered market prices for similar product.Company does not guarantee continuity of pricing since it operates in a spot market. Therefore, unless agreed upon in writing in a Forward Contract, prices may fluctuate from order to order. Company accepts checks, cash payments, and wire transfers. Company may agree to a different payment method with the Customer as long as such arrangement has been agreed upon in writing. In general, Company does not grant credit terms unless the relationship warrants such an arrangement, which must be agreed upon in writing. Company will charge a $50 administrative fee for returned checks or incomplete or late payments.
- We are also accept L/C
Delivery Terms
Free On Board Semarang, Indonesia. Cost of water and air freight, ground transportation to the final destination and clearing into the country are at Customer’s expense. Company ships as soon as the product becomes available. Company reserves the right to make partial shipments. Customer agrees to accept such partial shipments and to pay for the received goods in full. Company does not ship to residential locations. However, Company may work with particular Customers for special arrangements as long as agreed upon in writing. Company only works with 3rd party shippers and freight forwarders if the order has been paid in full in advance. Company shall charge for the freight based on the pre-published freight cost schedule. Company reserves the right to change the freight rates at any time, without prior notice, at its sole discretion.
Product and Return Policy
Products presented in this brochure are examples of production in Indonesia. We may not have such products available, or available in different format, dimensions or design. Pictures are included as a guideline to our Customer’s taste and wishes. Information in this brochure is for discussion purposes only. Because products are generally handcrafted, Company cannot guarantee that products shipped are exactly the same as presented in the brochure. Because Company products use a variety of natural materials, resources and production methods, there will be inherent variations in grain, tone, color, finishing, dimensions and other features, which may be different from the products shown in our collateral or comparative materials. Customer agrees to accept such variations as in compliance with the Agreement. Company will make a reasonable and fair effort to deliver based on the customer instructions. A claim for shipping damages will not be accepted unless the damages are noted on the carrier’s delivery receipt. If the receiver/Customer fails to note damages on the delivery receipt or bill of lading, Company will not be able to initiate a claim with the carrier on behalf of the Customer, and the receiver/Customer will assume responsibility for all such damages. All damages must be reported to Company’s services department within 5 (five) working days of receipt of the damaged goods. Damaged goods must be returned to Company. Customer must request a shipping label for such returns from the customer services department. In case of a damaged good, Company reserves the right to choose to either ship a replacement or issue a credit memo. Company does not provide any warranties on its products, unless requested and agreed upon in writing.g